Cancellation & Refund Policy

1. Overview

Stroll Walking Club (“Stroll,” “we,” “us”) offers walking memberships and single-walk day passes. This policy explains how cancellations, refunds, and credits work for each product. If you have questions, email General@strollwalkingclub.com or call us — we are a small team and we will make it right.

2. Membership — Billing & Your First Walk

Stroll memberships are available in two plans:

• Month-to-month: $240 per month, billed each month.
• Quarterly: $600 per quarter ($200 per month), billed every three months.

When you sign up, we collect your payment method but do not charge you immediately. Your first charge occurs on the day of your first walk. Before that day, a member of our team will be in touch to confirm your start date and make sure everything is ready. You will receive a written notice by email at least 3 days before your first charge, confirming the exact amount and date. You will also receive an email confirmation once your card has been charged.

3. Membership Cancellation

• Cancel anytime. You may cancel your membership at any time through your member dashboard or by contacting us. Cancellation takes effect at the end of your current billing period — your membership access continues until then, but you will not be charged again.
• No partial-month refunds. If you cancel mid-month, your membership remains active through the last day of the period you have already paid for. We do not issue prorated refunds for unused days within a paid period, except as described in Section 5 (hardship) or Section 6 (guide cancellations).
• Medical or life-change cancellation. If you or your loved one can no longer participate due to a health change, move, or similar life event, contact us. We will refund remaining unused walks in your subscription period and cancel immediately with no further charges.

4. Skipping an Individual Walk

Your membership covers up to 2 walks per week. You are not required to attend every walk. To cancel your spot, use your member dashboard at any time before the walk. If you do need to cancel, we ask that you let us know at least 24 hours in advance so we can plan accordingly.

• Cancellations are recorded but do not result in a fee or forfeit a walk credit. However, frequent cancellations may result in a conversation with our team to ensure the membership is still the right fit.
• No-shows (booked but did not attend without cancelling) count as a used walk for that week.

5. Day Pass Refunds

Day passes ($30) are non-refundable once the walk has taken place. If you purchased a day pass and the walk was cancelled by Stroll for any reason (see Section 6), we will issue a full refund to your original payment method within 5–7 business days, or a credit toward a future day pass or membership — your choice.

6. Walk Cancellations by Stroll

Occasionally, Stroll may need to cancel a scheduled walk due to weather, guide illness, or other circumstances outside our control. When this happens:

• Notification. We will notify all booked members by email (and SMS if enabled) as early as possible.
• Membership credit. If your guide cancels a walk you were booked on, you will receive a credit toward your next billing cycle equal to your monthly plan cost divided by 8 (the number of walks in a month). This is applied automatically — you do not need to request it.
• Weather policy.Walks proceed in light rain and mild cold (guide’s discretion). Walks are cancelled in lightning, ice, or conditions that pose a safety risk. Weather cancellations are treated the same as guide cancellations for credit purposes.

7. Hardship & Exceptional Circumstances

We understand that life is unpredictable. If you are facing a situation not covered above — hospitalization, bereavement, or a significant life change — please reach out. We will work with you individually. Our goal is to be a community, not a contract.

8. How to Request a Refund or Credit

To request a refund or credit, contact us by any of the following:

• Email: General@strollwalkingclub.com
• Member dashboard → Account → Billing

Approved refunds are returned to the original payment method within 5–7 business days. Credits are applied to your next billing cycle and visible in your member dashboard. Credits are non-transferable, have no cash value, and expire one month after the end of the billing period in which they were issued.

9. Changes to This Policy

We may update this policy from time to time. If we make a material change that affects your existing membership, we will notify you by email at least 14 days before the change takes effect. Continued use of your membership after that date constitutes acceptance of the updated policy.

10. Contact Us

Stroll Walking Club
General@strollwalkingclub.com