Frequently asked questions

Stroll is built for healthy, active seniors (ages 60–85) who want a reliable, social way to stay active — and for the adult children and caregivers who want peace of mind. If your parent wants to get out more but you can't always be there to walk with them, Stroll is designed exactly for that.

Enrollment takes just a few minutes online. You'll share your pickup address, pace preference, and any mobility or health notes. A caregiver can also enroll on behalf of a parent.

Once you enroll and are matched with a Guide, your first walk can often be scheduled within the same week depending on availability in your area.

Yes. Caregiver enrollment is fully supported. You'll set up your parent's profile, share their preferences, and choose how you'd like to receive updates after each walk.

A Brisk Walk is a higher-energy, faster-paced walk for seniors who want a real workout with great company. A Soft Walk is a relaxed, conversational pace — gentle movement with a focus on connection. You choose which style fits you during enrollment.

Groups are capped at 8 walkers. Small enough for every walker to receive personal attention from the Guide and form real connections with each other.

Each session is one hour, including the time with your Guide from pickup to return home.

After every walk, Stroll provides a signature sweet treat — it's a small ritual that turns a health routine into something everyone looks forward to. It also creates a social moment for the group before heading home.

Guides always have a rain plan. If outdoor conditions are unsafe, your Guide will contact you in advance. Your safety comes first — walks are never conducted in unsafe conditions.

For the safety of our members and the consistency of our group pace, Stroll Walking Club™ is designed for seniors who can navigate varied outdoor terrain independently and without the use of mobility aids (such as walkers, wheelchairs, or canes).

Every Stroll Guide undergoes a thorough background check and must be CPR and first aid certified before leading walks. Guides are trained on senior mobility awareness, emergency protocols, and route safety.

Yes — consistency is a core part of Stroll. You're matched with a Guide who knows your pace, preferences, and routine. The goal is a familiar face every week, not a rotating stranger.

Guides carry emergency contact information for every walker and are trained to respond calmly and quickly. Stroll has defined incident reporting and escalation procedures. Families are notified promptly if anything occurs.

Yes. Stroll carries comprehensive insurance including General Liability, Professional Liability, Commercial Auto, Workers' Compensation, Abuse & Molestation coverage, and Umbrella Liability — all designed for senior service operations.

Memberships start at $240/mo (monthly) with discounts for Quarterly ($200/mo). All plans include two walks per week, door-to-door pickup and caregiver updates.

Yes — our Stroll Pass lets you join two scheduled walks for $100. No membership required. It's a great way to meet your Guide, try a walk style, and see if Stroll is right for you. Alternatively, we offer an introductory $30 single-day walk pass.

Every membership includes two group walks per week (eight per month), door-to-door pickup, a matched Guide, caregiver attendance updates, and a signature sweet treat after every walk.

Yes. Stroll has a clear cancellation window. Details are provided during enrollment and in your membership agreement.